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Ongoing IT support

IT support for your team, with a predictable monthly fee.

Get help with computers, email, files and the systems your business uses. We provide support in Arabic and English, keep software updated and check backups and warning signs. You know what is covered and how quickly we will respond before the service starts.

  • Payment: predictable monthly fee
  • Support: Arabic and English
  • First call: free, 30 minutes
WhatsApp us about IT support Request a free 30-minute call

or call +20 115 519 1199 · info@c2cinfra.com

  • Payment: predictable monthly fee
  • Support: Arabic and English
  • First call: free, 30 minutes

Is this you?

For businesses without an IT team, or teams that need extra support. If staff lose time fixing sign-in problems or computer issues, we give them one place to ask for help.

You do not have an IT team.

We can act as your IT support team. We look after updates, system checks and backups, and help your team when problems arise.

Ongoing support · monthly fee by staff, devices and locations

Your team needs extra help.

We provide extra help for your existing team. Your agreement explains the work included.

Ongoing support · alongside your own team

Moving from another IT provider.

We review your systems, equipment, software subscriptions and existing records. You receive a clear list of what is in place and any recommended improvements, with priorities and costs to help you decide.

Ongoing support · starts with a review of what you have

What your support agreement can cover.

Choose the help your business needs. Your agreement lists what is included, so you know what is covered before the service starts.

  • Help for staffSupport in Arabic and English for everyday problems, handled remotely where possible.
  • Business systemsHelp with your servers, network, online services and the software your team uses.
  • System checksLook for warning signs so problems can be addressed early.
  • Software updates and device protectionScheduled software and security updates, with a record of the work.
  • Backups and recovery checksMake backup copies and test that they can be restored when needed.
  • Equipment and warranty helpChoose and buy equipment and software, manage warranty claims and keep a record of what you own.
  • New starters and leaversPrepare accounts and devices for new staff and remove access when people leave.
  • Agreed response timesPrioritise urgent problems and report on how we perform against the times in your agreement.

Who does what

We can act as your IT support team or support the people you already have. Your agreement sets out the help included and who is responsible for each part.

Your existing equipment

We work with your existing equipment where it meets your needs. If something needs replacing, we explain why and agree the cost with you first.

How it works

How we handle a problem.

  1. Report or spot a problem

    You can report a problem, and our system checks can also alert us to one.

  2. Decide how urgent it is

    We prioritise requests by urgency using the response times in your agreement.

  3. Fix it

    We work remotely where possible or arrange a visit within the attendance times in your agreement.

  4. Confirm it is resolved

    We check with the person who reported the problem and record the outcome, making recurring issues easier to identify.

Already a support client? To report a problem, go to support for existing clients.

What you receive

Response times agreed in writing, and reported against.

Your agreement sets out response times by priority, and urgent problems are prioritised ahead of routine ones. We report on how we perform against those times.

  • Support agreement
  • Response times by priority
  • Reports against those times
  • Record of updates
  • Record of what you own

Response time means when we start helping; the time needed to fix a problem depends on the issue.

The documents shown here are samples.

Done before

Offices · Hurghada

New offices in Hurghada, ready on day one.

We have set up new offices in Hurghada, from the network cabling and Wi-Fi to security cameras, computers and Microsoft 365, all tested and documented before the team moved in. Ongoing support can start as soon as the office opens.

The full story

What a new office setup includes

  • Network cabling to every desk, tested and labelled
  • Wi-Fi, with separate staff and guest networks
  • Security cameras
  • Computers set up for company use
  • Microsoft 365 email, files and staff accounts

How pricing works.

Your monthly fee depends on your staff, devices and locations, and the support you need. We agree the services and price in writing before you sign.

Ask for a quote on WhatsApp

Tell us about your business and the help you need so we can prepare a quote.

Send on WhatsApp

Not sure of the numbers? Just message us.

WhatsApp opens with only these numbers in the message. You can change it before you send.

Your agreement explains what support is included and how quickly we respond. Separate projects have their own quote, with the work and price agreed before they start.

How we work

For your IT team: technical details
Service level agreement (SLA)
Your agreement sets out response times by priority — an SLA — and we report against it. It states when we start work on a request, not how long a fix takes, because that depends on the fault. Urgent problems are prioritised ahead of routine ones.
Managed service provider (MSP)
Managed IT services, outsourced IT and MSP all describe this: a monthly fee for an IT helpdesk your staff can contact, plus the monitoring, updates and backup checks behind it. What matters is not the label but what your agreement lists as included, and we set that out in writing before you sign.
Remote and on-site support
We work remotely where possible or arrange a visit within the attendance times in your agreement.
Monitoring
System checks look for warning signs so problems can be addressed early, and can alert us to a problem.
Patching
Scheduled software and security updates, with a record of the work.
Backups
Backup copies, with tests that they can be restored when needed.
Purchasing and asset records
Equipment and software buying, warranty claims and a record of what your business owns.
Joiners and leavers
Accounts and devices prepared for new staff, and access removed when people leave.
Platforms
We install and support equipment and platforms from Microsoft, Cisco, Fortinet, MikroTik, Sophos, Dell, HP, HPE, Lenovo, Logitech, Hikvision and ZKTeco.

Questions about ongoing support.

You can also ask us in Arabic or English.

How quickly will you respond to a support request?

We agree response times in your support contract, with urgent problems given priority. We report on how we perform against those times. Response time means when we start helping; the time needed to fix a problem depends on the issue.

How is ongoing support priced?

You pay a monthly fee based on your staff, devices and locations. We agree what is included before you sign. Separate projects are quoted individually.

Can you help if we do not have an IT team?

Yes. We can look after everyday IT support for your business or provide extra help for your existing team. Your agreement explains the work included.

Is support available in Arabic?

Yes. Support, training, written records and reports are available in Arabic and English.

Can you support staff working from home or different locations?

Yes. We help staff use work accounts, files and systems from company devices or approved personal devices, with security settings agreed for your business.

Can you supply equipment and software subscriptions?

Yes. We help choose and buy equipment and software, deal with warranty claims, and keep a record of what your business owns.

Also called managed IT services, outsourced IT, IT helpdesk or an MSP.

More questions

Other services from the same team.

Choose the services you need from one team. We agree what is included and the price before work starts.

Talk to a person

Talk to us about support for your team.

Tell us what you need in a free 30-minute call, with no obligation to continue. You do not need to know the technical terms.

Sun–Thu, 9:00–18:00 Egypt time. Support outside these hours as agreed in your contract.

  1. We read it and reply within two business days.
  2. A short call to understand your business and what you need.
  3. A written plan and agreed price before any work starts.

Request a free 30-minute call

Free, with no obligation. If you want a closer look, a site visit and written plan are quoted first.

Full name and email are required. All other details are optional.

What do you need help with?

We use your details to reply. Your message is processed through our email providers. We do not add you to a mailing list.

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