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Know what you are buying before you commit to it.

Before work starts, you get a written plan showing what is included, what it costs and when the work will happen. Start with a free 30-minute call, with no obligation to continue.

WhatsApp us — Arabic or English Request a free 30-minute call

or call +20 106 078 3349 · info@c2cinfra.com

  • First call: free, 30 minutes
  • One-off project: fixed, agreed in writing
  • Ongoing support: by staff, devices and locations
Four steps

From first call to ongoing help.

  1. Listen

    Understand your needs

    We ask about your business, the problems you face and what you already have.

    • Talk about your business and goals
    • Review what you have and what needs attention
    • Agree what needs fixing first
    We understand what your business needs
  2. Plan

    Agree the work and price

    You receive a written plan showing what is included, what it costs and when the work will happen.

    • A setup that fits your business
    • The work, timetable and price in writing
    • Agree each stage before work starts
    You know what is included and what it costs
  3. Set up

    Set up and test

    We carry out the work in agreed stages, keep you informed and plan disruptive work around your business hours.

    • Set up and test each stage
    • Regular updates and progress reviews
    • Agree when systems will be switched over
    The work is completed and tested
  4. Support

    Provide ongoing support

    If you choose ongoing support, we look after your systems and help your team when problems arise.

    • System checks and software updates
    • Everyday help with agreed response times
    • Review improvements as your needs change
    Ongoing help if you choose a support agreement
Ways to work with us

Choose the help you need.

Start with the help you need. Each option is available separately.

Free first call

Review your systems

Free call · review quoted

Start with a free 30-minute call. Tell us what you need, with no obligation to continue. For a detailed review, we agree a separate price for a site visit and a written improvement plan. The plan is yours to keep.

Free first call · the site visit and written plan are paid work, quoted first
Request a free 30-minute call

One-off project

Fixed, agreed in writing

Agreed work, agreed price. We agree the work, price and timetable in writing before we start. This can include cabling, cameras, moving email or files, or building a website. Any changes to the agreed work are priced separately.

See our work

Ongoing IT support

By staff, devices and locations

A predictable monthly fee based on your staff, devices and locations. Your agreement explains what support is included and how quickly we respond. Separate projects have their own quote.

Start a quote About ongoing support

Not sure what you need? Start with a free 30-minute call and we will help you decide.

Ongoing IT support

What affects your monthly fee.

  • Your staff
  • Your devices
  • Your locations
  • The support you need

Your monthly fee depends on your staff, devices and locations, and the support you need. We agree the services and price in writing before you sign.

Tell us about your business and the help you need so we can prepare a quote. Separate projects have their own quote, with the work and price agreed before they start.

Response times, agreed in writing

We agree response times in your support contract, with urgent problems given priority. We report on how we perform against those times. Response time means when we start helping; the time needed to fix a problem depends on the issue.

Also called a service level agreement, or SLA.

Start a quote on WhatsApp

Rough numbers are fine. The message holds only these numbers, and you can change it before you send it.

Devices are counted together on the call.

Send on WhatsApp

Not sure of the numbers? Just message us.

Questions about cost and contracts.

You can also ask us in Arabic or English.

Is the first call free?

Yes. The first 30-minute call is free, with no obligation. A detailed review of your systems and a written improvement plan are separate paid work. You can keep the plan and use it with any provider.

How is ongoing support priced?

You pay a monthly fee based on your staff, devices and locations. We agree what is included before you sign. Separate projects are quoted individually.

What if we want to change the agreed work?

We agree the work, price and timetable in writing before we start. Any changes to the agreed work are priced separately.

Can we keep our existing equipment and systems?

Yes, where they still meet your needs. If something needs replacing, we explain why and agree the cost with you first.

Can you take over from our current IT provider?

We review your systems, equipment, software subscriptions and existing records. You receive a clear list of what is in place and any recommended improvements, with priorities and costs to help you decide.

We work with your existing equipment where it meets your needs. If something needs replacing, we explain why and agree the cost with you first.

Can you supply equipment and software subscriptions?

Yes. We help choose and buy equipment and software, deal with warranty claims, and keep a record of what your business owns.

All questions

What to prepare for the free call.

You do not need to know the technical terms. If you can, have these to hand. If not, we will work them out together on the call.

  • How many staff you haveAnd roughly how many of them use a computer or email.
  • How many sites or buildingsEvery location you would like us to look after.
  • Your current internet providerThe company that supplies your internet connection.
  • Whether you use Microsoft 365For example, for business email or shared files.
  • Any recent problemsWhat went wrong, roughly when, and how often.
  • What you would like to changeIn your own words. A rough idea is enough.
Talk to a person

Tell us what you need.

Tell us what you need help with. You do not need to know the technical terms.

Sun–Thu, 9:00–18:00 Egypt time. Support outside these hours as agreed in your contract.

  1. We read it and reply within two business days.
  2. A short call to understand your business and what you need.
  3. A written plan and agreed price before any work starts.

Request a free 30-minute call

Free, with no obligation. If you want a closer look, a site visit and written plan are quoted first.

Full name and email are required. All other details are optional.

What do you need help with?

We use your details to reply. Your message is processed through our email providers. We do not add you to a mailing list.

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