Something not working? Tell us.
Message us on WhatsApp, call or email, in Arabic or English. You do not need to know the technical terms.
or email info@c2cinfra.com · Sun–Thu, 9:00–18:00 Egypt time
Not a client yet? Request a free 30-minute call
Three ways to reach support.
Use whichever is easiest for you. On WhatsApp you can also send a photo of an error message.
Sun–Thu, 9:00–18:00 Egypt time. Support outside these hours as agreed in your contract.
What to include in your message
A few details help us understand the problem and start in the right place.
- Your companySo we know whose systems to look at.
- The locationWhich office, branch or site.
- What happenedWhat you were doing and what you saw.
- Since whenWhen it started, and whether it keeps happening.
- A photo of any error messageA phone photo of the screen is fine.
- How many people are affectedOne person, a team or everyone. This helps us judge how urgent it is.
You can send it all in one WhatsApp message, in Arabic or English.
How we handle a problem.
Urgent problems are prioritised ahead of routine ones.
Report or spot a problem
You can report a problem, and our system checks can also alert us to one.
Decide how urgent it is
We prioritise requests by urgency using the response times in your agreement.
Fix it
We work remotely where possible or arrange a visit within the attendance times in your agreement.
Confirm it is resolved
We check with the person who reported the problem and record the outcome, making recurring issues easier to identify.
Response times are agreed in your contract.
We agree response times in your support contract, with urgent problems given priority. We report on how we perform against those times.
Your agreement explains what support is included and how quickly we respond.
Response time means when we start helping; the time needed to fix a problem depends on the issue.
For your IT team: the service level agreement
- Service level agreement (SLA)
- Your agreement sets out response times by priority — an SLA — and we report against it. It states when we start work on a request, not how long a fix takes, because that depends on the fault. Urgent problems are prioritised ahead of routine ones.
At a glance
- Office hours
- Sun–Thu, 9:00–18:00 Egypt time
- Outside these hours
- As agreed in your contract
- Response times
- As agreed in your contract
- Languages
- Arabic and English
- Coverage
- Across Egypt and remotely
Support, training, written records and reports are available in Arabic and English.
Start with a free 30-minute call.
Tell us what you need, with no obligation to continue.