Answers to common questions.

Yes. The first 30-minute call is free, with no obligation. A detailed review of your systems and a written improvement plan are separate paid work. You can keep the plan and use it with any provider.

Start with business email, staff accounts, computers and a workplace network. We help set them up with security checks and room for your team to grow.

You pay a monthly fee based on your staff, devices and locations. We agree what is included before you sign. Separate projects are quoted individually.

Yes, where they still meet your needs. If something needs replacing, we explain why and agree the cost with you first.

Yes. We help choose and buy equipment and software, deal with warranty claims, and keep a record of what your business owns.

We are based in Hurghada and cover the Red Sea coast — El Gouna, Sahl Hasheesh, Makadi Bay, Safaga and Marsa Alam — and work across the rest of Egypt, including Cairo, Giza, Alexandria, the North Coast, Luxor and Aswan. We also provide support remotely. Visits and support response times are agreed before work starts.

Yes. Support, training, written records and reports are available in Arabic and English.

Yes. We install and test the cabling, then set up the equipment and Wi-Fi. One team is responsible for the complete installation.

Yes. We test and label the cable connections and give you the results, network diagrams and equipment settings. Another provider can use these records if needed.

Yes. We review your subscriptions, staff accounts, security settings and access to email and files. We then give you a plan showing what needs attention and the costs, and make agreed changes in stages.

We plan the move in stages, usually outside business hours. We test each stage and prepare a way to return to the previous setup if needed. We agree any expected interruption with you in advance.

Yes. You own the website code, content and website address. We can manage it for you or hand it over to another provider.

We agree response times in your support contract, with urgent problems given priority. We report on how we perform against those times.

Yes. We help staff use work accounts, files and systems from company devices or approved personal devices, with security settings agreed for your business.

We work with startups, growing teams and companies with several locations. We recommend equipment and support based on what your staff need.

C2C stands for Cable to Cloud — the two ends of the work. The cable end is physical: the network in your building, the Wi-Fi, the security cameras and the door entry. The cloud end is online: business email, shared files and staff accounts in Microsoft 365. One company looks after both, which is what the name is for. C2C Infra is an IT services company based in Hurghada, Egypt. We are not connected to Center-to-Center transportation systems, Cisco Comply-to-Connect, C2C Advanced Systems or C2C Global, which share the abbreviation.